In certain parts of the country, deciding what to wear to work can be confounding. In the winter, especially, you can be absolutely freezing in the morning and get to work only to be confronted with an over-zealous heater. Or you could continue to freeze.

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One Redditor who works at a coffee shop with a drive-thru window shared a correspondence with a manager who felt it was unacceptable for cold employees to wear a jacket or coat as well as sharing the reason why when a customer asks about it:


“Hey all – See the feedback below. I understand we are strict on our policy of no jackets. That is done for a reason. When we allow jackets, they start being worn year round and we look sloppy. We also then see non-Scooter’s jackets,” the email begins.

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“My bigger concern is that are have baristas complaining to customers about our policy. We should never be discussing our business matters with the customers. That is not an amazing experience.”

“If a customer asks why we don’t wear coats, the answer should never be that we are not allowed to. Negativity at the window is not part of providing an Amazing experience. Negativity at the window is not part of providing an Amazing experience. Instead say we pride ourselves on zipping you through the window and we don’t even notice it or something along those lines.”

“I don’t want to see any more complaints of this nature.”

AN AMAZING EXPERIENCE! I sure love coffee, but I would never claim to have an AMAZING EXPERIENCE at the drive-thru window. Plus, I don’t want the folks who make my coffee to be cold.

Redditors expressed their dismay at the email and suggested that preventing employees from being warm might be a violation of labor law.

“Am I crazy or is warm clothing in cold weather not protected by federal labor law? It’s not any different than safety gear.” —


“Well, when reading the OSHA cold stress guide, it mentions clothing multiple times. If I was OP, I’d call OSHA.” —


“If management thinks wearing jackets or coats looks sloppy, they should provide the crew with official company jackets/coats that look uniform and nice.”—


“Right like at this point you’re caring more about the way your employees look than their health. I’m not getting sick for some job that most likely provides no Healthcare. The irony is, they probably have no sick days either.” —


“What are you, some kind idyit? We don’t want long term profit, we want right now profit. The shareholders are getting upset that their houseboat kitchen remodel might get delayed if q4 profits are not high enough. If I belittle my employees, surely they’ll show me a picture of the boat, and they might even let me on it if I reduce payroll enough.” —


“The f*cked part about this particular owner is that this doesn’t even seem linked to profits. The customers are asking why they don’t wear them. There’s absolutely no indication it’s a profit issue. I think this is just a control issue. Like making employees stand rather than sit at a register, etc. Like requiring ‘team buttons’ and sh*t.” —

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“Managers and owners in retail and food service often have some very strange ideas on what constitutes as professional. This is the same situation as cashiers not being allowed to sit at the till. There’s no logistical reason for them not to be allowed to do so, 99.9 of customers would not give a single crap (they might even be happy to see employees treated well for once), and it’s healthier and more comfortable for the cashier to have the option to sit… but it’s like, too humanizing? So corporate doesn’t allow it. Wack as f*ck.” —


“As a customer, knowing they are being treated well and like their job would be the real ‘Amazing experience.’ Getting an obviously corporate manufactured bullshit response like ‘we want to zip you through’ would be an amazingly shitty experience.” —

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*First Published: December 1, 2022, 2:54 pm